Refund Policy

Last Updated: November 2024

GALAXY HUB – Digital Streaming Platform

Website: galaxy-hub.online
Contact: support@galaxy-hub.online

1. Overview

This Refund Policy outlines the conditions under which refunds may be granted for services provided by GALAXY HUB (“GALAXY HUB”, “we”, “us”, or “our”).

Our objective is to maintain transparency, fairness, and customer satisfaction while ensuring responsible use of our Services.

2. Refund Eligibility Period

Seven (7) Day Refund Policy

Customers may request a full refund within seven (7) calendar days from the date of the initial purchase of a subscription or service.

3. Conditions for Refund

To be eligible for a refund, the following conditions must be met:

• Refund Request:
  Customers must contact our support team within the 7-day period and provide:

  • Name or account identifier

  • Purchase details

  • Reason for the refund request

• Original Subscriber Only:
  Refunds are granted only to the original purchaser and are non-transferable.

• Original Payment Method:
  Refunds will be processed using the same payment method used for the original transaction.

• Processing Time:
  Approved refunds may take 5–10 business days to appear, depending on the payment provider.

4. Non-Refundable Circumstances

Refunds will not be granted in the following cases:

• Subscription Renewals:
  The refund policy applies only to the initial purchase and does not cover renewals.

• Expired Refund Period:
  Requests made after the 7-day period are not eligible for refunds.

• Partial Refunds:
  No partial refunds are provided for unused time or services.

• Technical Issues:
  If issues are technical in nature, customers are encouraged to contact support for assistance before requesting a refund. We will make reasonable efforts to resolve any service-related issues.

5. Cancellation of Service

Users may cancel their subscription at any time in accordance with our Terms and Conditions.

Cancellations made after the 7-day refund period do not qualify for a refund.

6. Contact Information

For refund requests or questions regarding this Refund Policy, please contact us:

📧 support@galaxy-hub.online

Our support team strives to respond promptly to all inquiries.

7. Policy Amendments

GALAXY HUB reserves the right to modify or update this Refund Policy at any time. Any changes will become effective immediately upon being posted on our website.

We encourage users to review this policy periodically.

Legal Disclaimer

GALAXY HUB operates as a digital streaming access platform and complies with applicable laws and regulations. We respect intellectual property rights and address any valid legal requests in accordance with the law.